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Privacy Policy

We understand and share your concern about how personal information is collected, used and shared. We are committed to supporting the National Privacy Principles. Our procedures relating to personal information are designed to ensure that you are protected under Australian privacy laws.

This policy statement only deals with privacy issues relating to this website. Should you require eMOCA’s Privacy Policy pertaining to the day-to-day operations of our business please contact info@emoca.com.

Kindly note that when using this website, you consent to the collection, use and disclosure of your personal information, but only in accordance with this Privacy Policy which directs that such information is handled sensitively, securely, and in accordance with the National Privacy Principles.

Who are we?

eMOCA is a mortgage aggregator providing support services to a number of broker groups and their members, within Australia and New Zealand.

What personal information do we collect and why?

We collect personal information when you send us emails and submit queries to us. This is so that we can reply to your queries and provide you with a high level of service.

What about Navigational Data?

We may use your navigational information by combining it with the navigational information we collect about other users. Please note these results do not identify any individual, instead they give us aggregated results about the usage of the site. By doing this, we are able to improve the look and feel of our site, the content and navigation, and improve the services we provide to you.

How is personal information used?

We will not use your personal information for any purpose, other than to reply to your enquiry unless you give us permission to do so or elect to receive further information with regards to related products and/or services.

How do we keep your information safe?

We understand that security of personal information is paramount and we endeavour to take all reasonable steps to ensure that the personal information we hold in our servers is not subject to loss, misuse or unauthorised access or alteration. We also endeavour to take reasonable steps to destroy or permanently de-identify personal information if it is no longer required.

Contact us

If at any time you have questions regarding this Privacy Policy or suggestions on better practices relating to this site please contact us at info@emoca.com.

Limitation of liability

In no event will eMOCA, or its employees, agents, third-party content providers be liable for any damages, including (without limitation) direct, indirect, consequential, special, incidental, or punitive damages arising out of the use (or inability to use) the eMOCA site, and the user acknowledges that the provisions of this section will apply to all content on this website.

Dispute Resolution

eMOCA prides itself on the high quality of service that we provide our customers. However, there are occasions where customers may feel dissatisfied with the service provided. If this is the case, we would like to hear of the customer's grievance so that we may resolve the issue as soon as possible. Please contact our Customer Complaints Officer on email complaints@emoca.com.